1. Who we are
These Terms of Service govern your use of Nemosine.
Nemosine is operated by Nemosine AS (organisation number 937 091 567).
- Contact email: support@nemosine.app
- Postal address: Vestre Furmyrveg 26, 6017 Aalesund, Norway
2. Acceptance of these terms
By creating a Nemosine account, enabling cloud sync, buying a subscription, or otherwise using a paid or account-based part of the service, you agree to these Terms.
If you do not agree, do not use account-based or paid features. Local-only use without an account may still be available.
These Terms apply together with the Privacy Policy.
3. Eligibility
You must be at least 13 years old to create a Nemosine cloud account.
If you are under 18, you may only purchase a paid subscription with the involvement or permission of a parent or legal guardian, to the extent required by applicable law.
4. The service
Nemosine is a local-first notes product. Features may include:
- local note-taking and organisation
- optional cloud sync
- paid subscription plans
- exports and other related productivity features
Features may differ by device, region, platform, release stage, and subscription tier.
5. Accounts
You are responsible for:
- providing accurate account information
- keeping your login credentials secure
- using a lawful email address you control
- all activity that occurs under your account, unless caused by our own fault
You must promptly notify us at support@nemosine.app if you believe your account has been compromised.
6. Cloud sync and encryption
Cloud sync is optional.
If you enable cloud sync:
- thought content and synced media are encrypted on your device before upload
- your login password is separate from your sync encryption password
- some metadata remains visible to the server so authentication and sync can work
That metadata may include account identifiers, randomly generated device identifiers used by the sync algorithm, row or table identifiers, timestamps, versions, deletion markers, and storage or traffic usage counters.
Technical error data is only sent if you choose to submit an error report, and those reports do not include note contents or synced thought bodies.
You are responsible for keeping your sync encryption password safe. If you lose it, we may be unable to recover your encrypted synced content.
7. Subscriptions, billing, and pricing
Nemosine may offer free and paid plans.
Pricing may vary by:
- platform
- country or region
- currency
- taxes
- promotional campaigns
The price, billing period, renewal terms, and included features shown at checkout or in the applicable app store purchase flow control that purchase.
Web subscriptions
Web subscriptions are processed through Stripe or another checkout flow we designate. Unless stated otherwise in the purchase flow, subscriptions may renew automatically until canceled.
Apple and Google subscriptions
Subscriptions bought through Apple App Store or Google Play are billed and managed by Apple or Google under their platform terms, billing rules, and cancellation tools.
Cancellation and refunds
- Web subscription questions may be sent to support@nemosine.app
- Refund requests for Apple purchases are generally handled by Apple
- Refund requests for Google Play purchases are generally handled by Google
Mandatory consumer rights under applicable law are not limited by these Terms.
Price changes
We may change prices for future subscription periods or new purchases. Where applicable law requires notice, we will provide notice before the changed price takes effect.
8. User content
You keep ownership of the content you create in Nemosine.
You give Nemosine a limited, non-exclusive right to host, store, transmit, back up, display, and process your content only as needed to operate, secure, improve, and support the service for you.
You are responsible for making sure you have the rights to store and sync the content you upload and that your use of the service is lawful.
9. Acceptable use
You may not:
- use Nemosine for unlawful, fraudulent, or abusive activity
- try to gain unauthorized access to the service or other users' accounts
- interfere with the service, security controls, or infrastructure
- scrape, copy, resell, reverse engineer, or exploit the service except where mandatory law permits it
- upload content that infringes third-party rights
- use the service to distribute malware or harmful code
We may suspend or restrict access if we reasonably believe your use breaches these Terms, threatens security, or creates legal risk.
10. Service availability, beta features, and changes
We work to keep Nemosine available and reliable, but we do not promise uninterrupted or error-free operation.
We may:
- add, remove, or modify features
- set or change storage or usage limits
- perform maintenance
- release beta, preview, or experimental features with reduced support or stability
We may change or discontinue features where reasonably necessary for technical, legal, commercial, or security reasons.
11. Inactivity, suspension, and termination
You may stop using the service at any time.
We may suspend or terminate your access if:
- you materially breach these Terms
- payment is overdue or reversed
- we are required to do so by law
- doing so is reasonably necessary to protect the service, users, or Nemosine
We may delete cloud account data if the account has been inactive for 2 years. Local data stored on your own devices is not automatically removed by server-side account deletion.
Where reasonably practical, we may give notice before deletion or termination, but we may act immediately where security, fraud, abuse, or law requires it.
12. Consumer rights
Nothing in these Terms excludes or limits rights you have under mandatory consumer law.
If you are a consumer, statutory rights that cannot legally be waived remain in force even if any other part of these Terms says otherwise.
13. Disclaimers and limitation of liability
To the maximum extent permitted by law:
- the service is provided on an "as is" and "as available" basis
- we disclaim implied warranties not required by law
- we are not liable for indirect, incidental, special, consequential, or punitive damages
Our total liability arising out of or related to the service is limited to the greater of:
- the total amount you paid to Nemosine for the service in the 12 months before the event giving rise to the claim, or
- NOK 1,000
This limitation does not apply to liability that cannot be limited by law, including liability for wilful misconduct, gross negligence, death, personal injury, fraud, or mandatory consumer rights.
14. Governing law and disputes
These Terms are governed by Norwegian law.
Any dispute that cannot be resolved amicably shall be brought before the ordinary courts of Norway, with Møre og Romsdal District Court as the agreed legal venue, unless mandatory consumer law gives you the right to bring a claim elsewhere.
15. Changes to these Terms
We may update these Terms from time to time.
If we make a material change, we may notify you through the service, by email, or by asking you to accept updated Terms before continued use of account-based features such as cloud sync.
16. Contact
Questions about these Terms may be sent to:
Nemosine AS
Org. no. 937 091 567
Vestre Furmyrveg 26, 6017 Aalesund, Norway
support@nemosine.app